Terms & Conditions

Welcome to www.josephineanni.com (“Site”). This website is operated by Josephine Anni and throughout the site the terms “we”, “us” and “our” refer to Josephine Anni. Before you begin to browse and shop in our site, we recommend that you read the “Terms & Conditions” carefully. By visiting our site, registering as a customer, or buying something from us, you are accepting the terms & conditions outlined below.

We reserve the right, at our absolute discretion, to amend the Terms & Conditions from time to time by posting the amended Terms & Conditions on the website and such will be effective as that date. It is your responsibility to check our website periodically for changes. Your continued use of and access to our website following the posting of any changes to the Terms & Conditions constitutes acceptance of those changes.

1.    Registration

In order to shop at our Site, you must first register and complete the personal details form located on the website by link reference or at the checkout process page. All information provided during the registration process must be accurate, complete and up to date. You must promptly inform us if there is a change to this information.

2.    Privacy policy

Josephine Anni is committed to protecting your privacy. All personal information provided by you during registration is used to process your orders, to contact you regarding a particular transaction or to contact you about new products, features or special promotions.

3.    Your Account

When you register you may be asked to provide a username and password for your unique account. You are solely responsible for the safekeeping of your username and password. You are solely responsible for any use of or access to this Site, wheter or not such access to and use of the Site is actually authorized by you. You shall immediately inform us of any unauthorized use of your account or password.

4.    Shipping Policies

  • We utilize JNE for all domestic orders.
  • There is no delivery on Saturday, Sunday and public holidays.
  • Orders are processed on weekdays only (Monday-Friday, 10:00-18:00).
  • We are not responsible for the risk of losing the item while it is in transit to you.
  • We are not responsible for lost item caused by incomplete or misspelled shipping address provided by you.

Shipping Process
We will process your order 1-2 business day after we receive the order and the payment has been confirm.  Before shipped, each item is carefully checked and packaged to ensure they are in  excellent condition. Please note that we are unable to ship your order, if there is any problem regarding to the payment. A regular shipping service usually takes 2-5 working days to deliver (or longer, depending on your location).

Rates Information
Shipping quotes will be calculated automatically upon check out.
Please also note that your shipping cost will be charged based on the total weight of your order.

International Orders
Please contact us at hello@josephineanni.com for international order.

5.    Returns & Exchanges

Enjoy a whole new experience of risk-free online shopping with FREE 7 DAYS RETURNS & EXCHANGES.

Simply download the returns form by clicking the button at the bottom of the page, fill it up, and you’re good to go. Find our full return & exchange policy below.

  • For any returns & exchanges customer must inform and confirm to us first.
  • Products must be mailed for return within 7 days after you receive the package. Meaning if you receive the package on 1st , you have to return it by 7th, latest.
  • Make sure the products meet the following criteria:
    • Products must be in perfect condition and no defect (unless you receive it that way), unworn and unwashed, with the secure seal and brand tag still attached.
    • The product was NOT a sale or discounted or a Pre-Order item.

 

  • In case of product exchange, shipping fee from customer to our warehouse will be handled by you. While the shipping fee from our warehouse to customer will be borne by us.
  • We do not issue cash refunds unless the item is unavailable. We only issue refunds in forms of store voucher.

IMPORTANT NOTES:

  • Store voucher is only valid for purchase at josephineanni.com
  • Store voucher is not exchangable and can not be redeem for cash.
  • Josephine Anni reserves the right to reject any returns or exchanges if your returns do not meet our criteria. This is done to prevent any abuse of our returns system. Rejected returns will be sent back to you at your cost or discarded if you do not claim it within 7 days after we notify you.
  • Unmarked or unregistered parcels will be held for a maximum of 14 days before being discarded.
  • By sending your item(s) back to us, you have understood and agreed upon all the terms and conditions mentioned above. Please do not proceed with the return if you are uncomfortable with any of the stated terms. If you have any questions, please contact our customer service.

 

 

6.    Orders

All merchandise sold on Josephine Anni is intended for personal use only, and not for resale. We reserve the right to cancel all orders that appear to be for resale purposes.

After your order has been confirmed, you will not be able to make any changes, so please ensure that the order is correct before submitting it. We reserve the right to refuse any order due to but not limited to the following cases: the product is out of stock, problems regarding to payment, the identification of an error within the product information; including price or promotion.

7.    Payment Methods

We have 2 payment methods for Indonesian orders :

  1. Credit Card

For Credit Card payment, the transaction will be finalized immediately.

  1. Bank Transfer

Currently Bank Transfer is only available via Bank Central Asia (BCA).  Once your order has been confirmed, you will receive an email notification of the order. Payment must be complete within 2×24 hours to continue processing. Failure upon payment will be considered as cancelation. Please note that we will not be responsible to refund back your money if you make any payment mistakes.

For international orders, we only accept Credit Card payments.

 

If you have any queries about the Terms & Conditions please contact us at hello@josephineanni.com