Shipping policy

We offer worldwide shipping.

All orders are dispatched from Indonesia.

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Orders are processed within 1–2 business days (Monday–Friday) after payment confirmation.

Each item is carefully inspected and packed before shipment.

Orders are not processed on Sundays or public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

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Domestic orders are shipped via JNE.

Estimated delivery time:

Jabodetabek

1–2 business days

Outside Jabodetabek

3–6 business days

Delivery times may vary depending on the destination and courier availability.

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Express delivery is available within selected areas in Jabodetabek via GoSend or GrabExpress.

Instant Delivery

Estimated arrival: 1–3 hours after courier pickup

Same Day Delivery

Estimated arrival: within 6–8 hours after courier pickup

Orders are processed during Josephine Anni operating hours:

Monday – Friday

09:00 – 16:00 WIB

Saturday

09:00 – 14:00 WIB

Orders placed outside these hours will be processed on the next business day.

Delivery times may vary depending on driver availability, traffic, and weather conditions.

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International orders are shipped via TIM-EXPRESS.

Estimated delivery time:

5–10 business days, depending on destination and customs clearance.

Please note that customs duties, taxes, or import fees may apply depending on your country’s regulations. These charges are the responsibility of the customer.

Josephine Anni is not responsible for customs delays or additional charges imposed by the destination country.

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Shipping fees are calculated automatically at checkout based on:

Product weights are listed on each product page.

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Once your order has been shipped, you will receive a confirmation email with your tracking number.

If you need any assistance regarding your shipment, please contact:

WhatsApp Customer Service

+62 811 8880 9542

or email

support@josephineanni.com